Refund policy

Made to order

Every Dumplin Universe figure is a collectible that we 3D print and hand-finish to order, just for you, after you place your order. Because each piece is custom made on demand, we do not accept returns or exchanges for change of mind, fit, or buyer's remorse. Please review the product photos, dimensions, and details carefully before ordering.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us at hello@dumplin.toys within 2 business days of delivery with your order number and clear photos of the item and packaging. We will evaluate the issue and make it right, by replacement or refund, at our discretion. If we approve it, we will send a prepaid return label and instructions. Items sent back without first requesting and receiving approval will not be accepted.

Cancellations and changes

Because we print to order, contact us as soon as possible at hello@dumplin.toys if you need to change or cancel. If your order has not started printing, we can usually adjust or cancel it. Once printing has begun, we may not be able to make changes.

Non-returnable items

As made-to-order custom items, our products are not eligible for return except in the damaged, defective, or incorrect cases above. We also cannot accept returns on gift cards.

Return address

Approved returns should be sent to: 42416 Leeds Field Dr. Chantilly, VA 20152

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received it, contact us at hello@dumplin.toys.